> For the complete documentation index, see [llms.txt](https://docs.cyberawaresecurity.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cyberawaresecurity.com/user-portal/how-to-reset-your-password-for-recipients.md).

# How to reset your password (For recipients)

In this article, we explain the process of **resetting** the password for a **recipient** in the **user** portal.

 

{% embed url="<https://vimeo.com/icsi/resetting-user-password-via-email?share=copy>" %}

**1.** Navigate to your user portal:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F4B269r5XYbNRz8r6xN6b%2Frec_pass_reset_1.png?alt=media\&token=c140b5bc-aba3-4282-855d-76b5c8a35a11)

**2.** Click on the **Forgot password?** option:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FVeuIkeBm9yPD7H4cZbRD%2Frec_pass_reset_2.png?alt=media\&token=eea11d90-f5ad-4127-9df9-185a0a4d194c)

**3.** You should get the following output:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F499uMS3pqLKVri1v0eRo%2Frec_pass_reset_3.png?alt=media\&token=c30994bc-ab98-40d4-995d-8b02fe9975ee)

**4.** Enter your **email address** or **username** and select the **Reset Password** button:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FSCp8WIxcJLccHu0ab6OP%2Frec_pass_reset_4.png?alt=media\&token=84318040-fa5c-42b0-bb73-94202cb52469)

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FFAo4ar6SaqMDY9qk4j8F%2Frec_pass_reset_5.png?alt=media\&token=b8e1c2ea-de63-4252-b30f-a405347e1d26)

**5.** You should receive the following email in your related email inbox:

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FyLqZDZXTOotq6qrazZnl%2Frec_pass_reset_6.png?alt=media&amp;token=710605d1-7be4-452f-89ab-8e3790bf0f26" alt=""></div>

**6.** Click on the **Reset My Password** button:

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FU6hnrn3cA7EcKkFDbOaT%2Frec_pass_reset_7.png?alt=media&amp;token=058f90da-4d85-4560-a903-de37bce87d27" alt=""></div>

**7.** You will be prompted with the following window.

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F7FjhUmzg5ISAYivga2zp%2Frec_pass_reset_8.png?alt=media\&token=5a0306c8-b5c0-49b6-8bf1-fcf689b57f70)

**8.** Put the **new** password **twice** in order to **confirm** it and click on **Save:**

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FNn8gubsg6653pEqNbNF2%2Frec_pass_reset_9.png?alt=media\&token=aba15b9e-aea7-4e2a-b40a-be2ccd9ea6de)

**9.** As we can see, the password has been updated!

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FqL2TOLbS9x2bzPVwdDTJ%2Frec_pass_reset_10.png?alt=media\&token=a4f70918-1ce3-449b-9353-5599681008dd)