# How to reset your password (For administrators)

In this article, we explain the process of **resetting** the password for an **administrator** in the **admin** portal.

 

**1.** Navigate to your admin portal:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FDOr4dbZn8h8wLQM6FdEE%2Fadmin_pass_reset_1.png?alt=media\&token=8c826e21-ae5f-4044-9a14-d6b4675a9dc3)

**2.** Click on the **Forgot password?** option:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FO2M6WIxDLqjm1nBqqlX4%2Fadmin_pass_reset_2.png?alt=media\&token=9a267eed-cc42-4dc4-a79d-8a62df2feaff)

**3.** You should get the following output:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2Fb15nzMRiMGXibk2uUxNt%2Fadmin_pass_reset_3.png?alt=media\&token=28afb6ee-6dce-44a8-915e-2a87cd3f8ee7)

**4.** Enter your **email address** or **username** and select the **Reset Password** button:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FHY58Y0iJZwixQHaTSoqJ%2Fadmin_pass_reset_4.png?alt=media\&token=4891bcd5-e236-4b85-b892-8295591d24be)

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FCr8AcP0Wa2rZ427cuLuK%2Fadmin_pass_reset_5.png?alt=media\&token=09054519-bf9c-4187-8941-a816bdb53eed)

**5.** You should receive the following email in your related email inbox:

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FY9LJ02YkPCiq6PkSiBgu%2Fadmin_pass_reset_6.png?alt=media&#x26;token=64ba96ed-8962-4911-89e0-cfe9a105625c" alt=""></div>

**6.** Click on the **Reset My Password** button:

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FNCda9aYGDUWQRImQuJRw%2Fadmin_pass_reset_7.png?alt=media&#x26;token=e3bf0d3a-f21d-442a-9621-6f95a3caa8a8" alt=""></div>

**7.** You will be prompted with the following window.

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FsxJUMjINB0l0qlORYeeR%2Fadmin_pass_reset_8.png?alt=media\&token=c9c5c9c3-4647-40e0-8a5b-ecfff84c5fa2)

**8.** Put the **new** password **twice** in order to **confirm** it and click on **Save:**

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FNehmjqC1vi8XtFxBT577%2Fadmin_pass_reset_9.png?alt=media\&token=8608a7fa-8dff-4355-855f-223876ad93cb)

**9.** As we can see, the password has been updated!

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2Fcxdeg9fHsKrl4h1ReEQw%2Fadmin_pass_reset_10.png?alt=media\&token=7c2447f2-cdb2-4e18-948c-57fd3f8028c8)