# Support Access

## Support Access Guide

In this article, we provide a few simple steps to **enable** or **disable** the feature called **Support Access.** You will find this utility very useful in case you face any **technical difficulties** while using our platform. By enabling it, you essentially grant **DefensityOne authorisation** to access your portal and an agent will be able to **confirm** and **fix** any **issues.** To make this procedure as efficient as possible, please contact us at <support@defensityone.com> stating the issue, so we can directly target it and get back to you with an update.

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**1.** Navigate to **Login Info & Security:**

![](/files/83wFVpjBnGb9d7qP2HT0)

**2.** Go ahead and select the **Support Access** option:

![](/files/WLPdC0brSZPFqBtRwoxn)

**3.** To **temporarily** allow DefensityOne access to your workspace, click on the Grant Access button:

![](/files/1ZrmhHPIadNjlj6LFcu1)

**4.** From the prompt that pops up, we can see that the duration for such access will last for **7 days.**

![](/files/XnUlijudAOHFAVQwjpIR)

**5.** If you wish to proceed, press on the **Confirm** button:

![](/files/LJeVU78yEo5zuOsmXLPv)

**6.** Select **Confirm** or **Cancel** accordingly:

<div align="left"><img src="/files/QN2dnVwOBuBxsierUGdu" alt=""></div>

**7.** If you’ve confirmed the action, click **OK** to proceed.

<div align="left"><img src="/files/LZDzkBnU8F3qL9ndHaSF" alt=""></div>

**8.** As we can see, remote access has been successfully granted!

![](/files/20kOwWeG3wTM8cYejsCn)

**9.** You can **manually disable** remote access from your portal using the following indicated button:

![](/files/uKZD9oW06MfHJhlcfNgp)

**10.** On the confirmation prompt that pops up, select **Disable** or **Cancel** accordingly.

<div align="left"><img src="/files/2GU5jXPgGjC5BRn7Z420" alt=""></div>

**11.** Once again, click **OK** to finalise.

<div align="left"><img src="/files/hTslYAi8Kk0sSpVciCPo" alt=""></div>


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