# Support Access

## Support Access Guide

In this article, we provide a few simple steps to **enable** or **disable** the feature called **Support Access.** You will find this utility very useful in case you face any **technical difficulties** while using our platform. By enabling it, you essentially grant **DefensityOne authorisation** to access your portal and an agent will be able to **confirm** and **fix** any **issues.** To make this procedure as efficient as possible, please contact us at <support@defensityone.com> stating the issue, so we can directly target it and get back to you with an update.

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**1.** Navigate to **Login Info & Security:**

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FV6R6sCwUJwkNTNDhHeTE%2FSupport_Access_Guide_1.png?alt=media\&token=3c9e1b12-9f5f-4c82-9730-739b822d4533)

**2.** Go ahead and select the **Support Access** option:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FxBiwTzFK9Vq1vN8jcS7P%2FSupport_Access_Guide_2.png?alt=media\&token=0c320655-d490-4f8f-9c64-fb75bf58ba4b)

**3.** To **temporarily** allow DefensityOne access to your workspace, click on the Grant Access button:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FlBdy4TJ8IXrpdVRqdt2X%2FSupport_Access_Guide_3.png?alt=media\&token=b6d4f0d5-5e3c-4109-af6b-2b38e524c466)

**4.** From the prompt that pops up, we can see that the duration for such access will last for **7 days.**

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FBDOLPmlIc4KdnOzPeQfy%2FSupport_Access_Guide_4.png?alt=media\&token=8c1c3ab8-c461-4c25-9923-e9638d0c2884)

**5.** If you wish to proceed, press on the **Confirm** button:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F9dlEK02v3whlJn1Mnneo%2FSupport_Access_Guide_5.png?alt=media\&token=dcfeb09d-3d4b-4bc2-8ccb-c437e9411222)

**6.** Select **Confirm** or **Cancel** accordingly:

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F9cLviXXUJb6shBhrkVub%2FSupport_Access_Guide_6.png?alt=media&#x26;token=c0cf48cb-fe32-46f5-8496-dcd0fcce63ff" alt=""></div>

**7.** If you’ve confirmed the action, click **OK** to proceed.

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FOWo29PJpHOelha0BBQPN%2FSupport_Access_Guide_7.png?alt=media&#x26;token=ce4505cb-9dcd-457e-a4a0-ecd13297a8bb" alt=""></div>

**8.** As we can see, remote access has been successfully granted!

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2Fi5QWX6dwULQ2B6ZOnL3r%2FSupport_Access_Guide_8.png?alt=media\&token=b0d67c42-f1fc-45b6-9c0f-84348f653d9e)

**9.** You can **manually disable** remote access from your portal using the following indicated button:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F8b7P5eL2qz7BgDKljea7%2FSupport_Access_Guide_9.png?alt=media\&token=27b4a29b-a051-46fb-ab0b-3ea469b77213)

**10.** On the confirmation prompt that pops up, select **Disable** or **Cancel** accordingly.

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FDgttQBp0uArqI5lON8Qn%2FSupport_Access_Guide_10.png?alt=media&#x26;token=66513c07-d0a2-4546-b3d3-00c2b3e5321e" alt=""></div>

**11.** Once again, click **OK** to finalise.

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FrilUQOwlcFmQcQ1hXjiC%2FSupport_Access_Guide_11.png?alt=media&#x26;token=c9876261-6dc6-47fe-a109-9d6e8fecd835" alt=""></div>