# How to change a recipient's password as an admin

In this article, we explain the process of **changing** the password for a **recipient** through the **admin** portal.

 

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**1.** Navigate to the **Recipients** section of the admin portal:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FtKPvj9EGMHVouQlgNYts%2Fadmin_portal_rec_1.png?alt=media\&token=0df2c4b3-7550-4cf9-9bba-ddad7700a2c7)

**2.** Click on the **eye** button to view a recipient’s details:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FHgoKpXiWqpwyQK1BglDa%2Fadmin_portal_rec_2.png?alt=media\&token=34b5aab3-2fc5-4884-a4c8-ebd63a5197ef)

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FgG0XOb8mpPDIh6XmvVHI%2Fadmin_portal_rec_3.png?alt=media\&token=a11e0a20-81f6-4710-a900-996f03bd5dc2)

**3.** Finally, to change the recipient’s password click on the **Change Password** option:

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FS122dA4m2ZZxj8ze4U3r%2Fadmin_portal_rec_4.png?alt=media\&token=21239960-77ca-44e9-8727-bdbc85adb518)

**4.** Enter the **new** password **twice** and confirm it through the **Change Password** button. Alternatively, **Cancel** the change.

![](https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FiKeZyMvUmQS7ZdOyCLoE%2Fadmin_portal_rec_5.png?alt=media\&token=7626c536-299c-4e1a-9f4d-f1da2e5fc558)

**5.** If you are sure about the change, choose **Add** or **Cancel** to reject it:

<div align="center"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2F7ytrWbz0Y6wkalrYrbAA%2Fadmin_portal_rec_6.png?alt=media&#x26;token=0b3f0061-a1ca-488d-a5b2-d6bae1444a60" alt=""></div>

**6.** On the confirmation prompt that pops up, select **OK** to finalise.

<div align="left"><img src="https://787872742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdbDWFUV8KfahpvaDhzuK%2Fuploads%2FU3vOFzSd59PJWYSVzhkO%2Fadmin_portal_rec_7.png?alt=media&#x26;token=5b0638e7-1281-4398-aaa7-ea696a6ee552" alt=""></div>